Since the outbreak of COVID-19 more people than ever are seeking out cashless ways to pay. Keen to reduce contact with cash, touch screens and keypads, consumers have made the switch to cashless in restaurants, shops and on public transport.
New research says consumers are right to stay cautious and keep up cashless payments because COVID-19 can survive on banknotes, stainless steel and glass and stay infectious for as long as 28 days. The study by Australia’s national science agency, CSIRO, found that infectious forms of the virus were still ‘extremely robust’ on smooth surfaces for up to four weeks.
Local authorities are seeing drivers take things into their own hands to avoid touching parking machines, by using coins and keys to push buttons and screens which is causing the machines to break. This leads to unplanned repair and maintenance costs and a critical blow to income at a time when every penny counts. Many authorities are reporting an increase in complaints about broken machines which puts an extra squeeze on revenue and resources. Reacting to this research, a senior director from a large local authority reached out to share their experience:
“This story comes hot on the heels of a conversation I had with one of our Parking Managers. He told me his team have had to take the majority of their machines out of service due to touchpad buttons being damaged by users pushing them in with keys or coins as they were so unwilling to touch a device that clearly hasn‘t been sanitised.“
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